Can I pick up orders at your location?
Yes, you can! Please place your order ahead of time and specify in the order notes when you plan to pick up. Allow a minimum of 24 hours for your order to be processed. If an item is needed in a rush, please contact us at 732-681-6003 to see if same day pick up is an option.
What are my Shipping Options?
We ship using UPS, FedEx, USPS, and Motor Freight. Prior to completing your order, please select your preferred method of shipping. All shipments are fully insured. Please note that we may, at our discretion, ship via a more preferred option other than what you may have selected. This applies to standard shipping options such as First Class Mail, Priority Mail, or UPS/FedEx Ground. Expedited options such as 2nd Day Air & Next Day Air will be sent out as requested. This policy allows us to keep our costs down which translates to lower pricing. If a specific shipping method must be followed, enter it in the order notes, and we will proceed on a case by case basis.
Is Signature Required on high value shipments?
Although our shipments are fully insured, orders valued at $200+ may have a signature requirement at the time of delivery for added security. If you wish for your order to not be sent with signature required, please add a note during checkout to ship without a signature or contact us via email (email@example.com) before the order is shipped. This can not be changed once the order ships. If the signature is waived, the customer accepts full responsibility should the package get lost or stolen. Reimbursement for lost/stolen packages without a signature will be subject to the carriers claims process only.
If the package gets returned to us by the carrier after several delivery attempts, the customer will be subject to the return shipping costs, and the outbound shipping cost to re-ship the package. To avoid this, please visit the carriers website for alternate delivery options if you are unable to sign for the package on the expected delivery date.
Are there any Glass Boxing or Packing Charges?
Yes. We ship glass in 2 different sized boxes:
Small Box - Fits 16 pieces up to 12"x 12" in size ($11.95/box)
Large Box - Fits 9 pieces 10"x 16" or larger ($16.95/box)
Dichroic Glass & Front Surface Mirror Packing Charge - Up to 6 Pieces any size ($3.00/lot of 6)
In the rare event a package gets damaged, please contact us via Email immediately at firstname.lastname@example.org. Be sure to include the following in your email:
1. Name & Order Number
2. Phone Number
3. Shipping Address
4. Photos of Damaged Product/s and box
We will file a claim and reimburse you for the lost product. DO NOT throw away the damaged product or box unless we specify to in writing. Some carriers may require a inspecion prior to granting a claim.
Motor Freight Damage: When receiving the product, be sure to inspect it thoroughly. If you find ANY damage, be sure to write it on the document provided by the driver prior to signing. Then follow the procedure above.
Undeliverable or Returned Packages: Please check your address carefully. If a package shipped to you is not deliverable at the address you provided, you will be charged a re-addressing fee. That assumes they are able to correct the address and deliver the package. If the address cannot be corrected and the package is returned to us, you will be charged for both the original shipping cost, and the return shipping cost. Please double check the addresses you provide when ordering. For truck shipments, similar rules apply, but at a possibly higher cost, as it varies from carrier to carrier.